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Category:FAQ
What type of devices are covered under your insurance policies?
We provide insurance coverage exclusively for mobile phones, laptops, and headsets. Our policies are designed to protect your valuable tech devices from unexpected damages.
How can I file a claim if my device is damaged?
To file a claim, simply visit our website and navigate to the claims section. You’ll need to provide details about the incident, including photos of the damage and your purchase receipt. Our team will review your claim and get back to you promptly.
Is there a deductible I need to pay when filing a claim?
Yes, depending on your policy, there may be a deductible that you will need to pay when filing a claim. Please refer to your policy documents for specific details regarding your deductible amounts.
Can I transfer my insurance policy to another device?
Yes, you can transfer your insurance policy to a new device on 2 damage occasions. Additional terms may apply based on the coverage plan.
What should I do if my device got stolen?
If your device is stolen, report the theft to the police immediately and obtain a police report. Then, contact our customer service team to begin the claims process. You’ll need to provide the police report number and any additional documentation.
Are there any exclusions in my policy?
Yes, there are certain exclusions that may apply. Common exclusions include intentional damage, normal wear and tear, and damage caused by liquid exposure. For a full list of exclusions, please review your policy documents or contact our support team.
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